i love sc and i used to only shop there, until i had an incident with them last weekend, which ended up being the last time i ever deal with these obnoxious pricks.
it all started saturday morning when i went to buy some groceries from sultan before i going to my friends place to cook breakfast, we were so excited to start the day early and just have a home made feast for a change instead of just going to johnny rockets. so i have 8 items, the eggs the toast the pancake mix and other stuff, i go to the counter and the cashier does what she does best "its bla bla kd sir" ok i give her my knet card, she swipes, i enter my pin number, OK
5 minutes pass, 10 minutes pass, 15 minutes pass
just as she asks to swipe my card again cause "it didn't go through" i get a text message from NBK informing me that 12KD have been deducted from my account.
Excuse MEEEEEEE, you wannaaa do WHAT?????
I'm still calm at this point and i show her the message i got on my phone but she insists that she needs to swipe the card again, i make the dumb trainee bitch call her manager which is another idiot that takes my card and leaves for 30 minutes, imagine my frustration from waiting and the pressure building up from the non stop phone calls from the army of beasts waiting for their breakfast.
ok THATS IT, I WAT TO SPEAK SO SOMEONE THAT SPEAKS MY FUCKING LANGUAGE, SOMEONE WHO CAN ACTUALLY PRONOUNCE THE F'S AND THE V'S WHEN I'M TALKING TO THEM, SOMEONE THATS KUWAITI (i needed to talk to someone with authority, and this would be the only time i can ever shout at a Kuwaiti without getting deported LOL) which i didn't get, i young lebanese airhead manager came to me and gave me someone else's knet card thinking its mine and told me he's sorry for the inconvenience.
to make a long story short, they tried calling my bank and they came out with nothing useful, i just made them charge me again, i needed to get out of there before murdering someone, and the money wasn't an issue for me, the fact that they don't know what they are doing, their customer service is worse than the friday market and there is absolutely no one thats willing to take responsibility and act fast on and problems they face, they keep passing the problem to someone else.
when will they ever learn that with their current standards, they are only losing their customers, we do have a choice of stores to go to now, its not 1987 anymore.
i'm sure Carrefour wouldn't dare to do the same thing, since its a french franchise and they should care about their reputation, unlike the assholes at sultan.
bye bye sultan hello carrefour